Requirements and Policies

Vaccinations
All pets are required to be current on all vaccinations dictated by Comal County. Dogs are required to be current on Rabies, Distemper/Parvo, and Bordetella* vaccinations.  All vaccinations must be updated at least 7 days prior to their stay with us.

*Bordetella vaccinations are required every 6 months.

Drop Off and Pick Up Times

  • 7:30 AM – 9:00 AM (Mon – Thurs)
  • 5:00 PM – 6:30 PM (Mon – Thurs)
  • 7:30 AM – 9:00 AM (Friday)
  • 8:30 AM – 10:00 AM (Saturday – PM by appt only)
  • 5:00 PM – 5:30 PM (Sunday)

We are happy to accommodate you if possible during off hours. There will be a charge of $25. Notice of early pickup /drop off must be made at the time of reservations. Emergency drop off/pick up will be considered. Charges begin the day of drop off regardless of time. Pick-ups during morning hours will not be charged for that day. Pick-ups after morning hours will be charged $25.

Reservations are Required
A 50% deposit is required at the time of a reservation. Payment is made in full at time of pickup. A 100% deposit is required for all HOLIDAY reservations. Deposit is refundable with a 48-hour notice of cancellation EXCEPT for holiday reservations. A full 30-day notice is REQUIRED for cancellation of holiday reservations or no refund will be issued. A decrease in the number of days needed also requires a 48-hour notice for regular boarding and a full 30 days for holiday boarding or you will be charged for those days. There is a 3 night stay minimum on holiday stays.

HOLIDAYS INCLUDE BUT ARE NOT LIMITED TO THANKSGIVING, CHRISTMAS, NEW YEARS, SPRING BREAKS, AND ALL 3 DAY WEEKENDS.

Read what people are saying about Red Barn Kennels

We loved the updates on Emmy! You put our mind at ease! We will definitely be coming back next time we go out of town again. Thank you Lisa!

“I appreciated the videos and keeping me informed”

Lisa, and her facility, are absolutely amazing!!

If my girls are happy, I’m happy!

Everything was great!!! Sami loves her stays!! Will never consider another kennel for our dogs! Professional, caring, family…can’t say enough good things.

We love this place! They are fantastic!

Our dogs always enjoy being with Lisa THANKS

Lisa is very strong, caring and runs a tight operation.

“Thanks so much. Bear played so hard”

Thank You!