Requirements and Policies
All pets are required to be current on all vaccinations dictated by Comal County. Dogs are required to be current on Rabies, Dhpp, and bordetella vaccinations. Cats are required to be current on Rabies, FVRCP and show proof of negative FeLV and FIV tests. Titers will be considered. All vaccinations must be updated at least 5 days prior to their stay with us.
Drop Off and Pick Up Times
- 7:30 AM – 9:00 AM (Mon – Thurs)
- 5:00 PM – 6:30 PM (Mon – Thurs)
- 7:30 AM – 9:00 AM (Friday)
- 8:30 AM – 10:00 AM (Saturday)
- 5:00 PM – 5:30 PM (Saturday)
- 5:00 PM – 5:30 PM (Sunday)
We are happy to accommodate you if possible during off hours. There will be a charge of $35. Notice of early pick up /drop off must be made at time of reservations. Emergency drop off/pick up will be considered. Charges begin the day of drop off regardless of time. Pick-ups during morning hours will not be charged for that day. Pick-ups after morning hours will be charged the doggie day care rate for the day.
Reservations are Required
A 50% deposit is required at the time of a reservation. Payment is made in full at time of pickup. A 100% deposit is required for all HOLIDAY reservations. Deposit is refundable with a 24 hour notice of cancellation EXCEPT for holiday reservations. A full 30 day notice is REQUIRED for cancellation of holiday reservations or no refund will be issued. A decrease in the number of days needed also requires a 24 hour notice for regular boarding and a full 30 days for holiday boarding or you will be charged for those days. There is a 3 night stay minimum on holiday stays.
HOLIDAYS INCLUDE BUT ARE NOT LIMITED TO THANKSGIVING, CHRISTMAS, NEW YEARS, SPRING BREAKS, AND ALL 3 DAY WEEKENDS.